BMC Remedy Customization (BSM)
Whether you use the full suite or just a few of the included applications, the Remedy IT Service Management Suite is flexible enough to meet your specific needs and can be hosted on-site.
Remedy Service Desk
Our distinct yet fully integrated ITILÂ® incident management process and problem management applications work seamlessly with other service management solutions (change, asset, service level, service request, identity, and knowledge).
Remedy Change Management
Manage change and releases across the entire IT infrastructureâ€”from data centers to desktopsâ€”with mobile and email approvals, change templates, pre-approval formatting, and collision avoidance.
Remedy Asset Management
Manage the entire lifecycle of your IT assets, including extensive control over software licenses to help you honor contractual agreements
Remedy Incident Management
Incident management is typically closely aligned with the service desk, which is the single point of contact for all users communicating with IT. When a service is disrupted or fails to deliver the promised performance during normal service hours, it is essential to restore the service to normal operation as quickly as possible
Remedy Problem Management
Problem management is one aspect of ITIL implementation that gives many organizations headaches. The difficulty lies in the similarity between incident management and problem management. The two processes are so closely aligned that differentiating the activities can become difficult for ITIL novices